However, due to protracted legal disputes, it was unable to begin commercial flights until 1971. It was intended to be a commuter airline connecting Dallas, Houston, and San Antonio. Costs are kept low by the exclusive use of Boeing 737 aircraft, which have minimal maintenance costs and faster flight turnaround times, as well as an emphasis on ticketless travel. The company offers low-cost, no-frills aviation transportation on largely short itineraries. Southwest Airlines Company, American airline started in 1966 as Air Southwest Company by Herbert Kelleher and Rollin King. Southwest Airlines Corporate Headquarters Address, CEO Email Address, and Corporate Office Info Southwest Airlines Corporate Headquarters Address, CEO Email Address, and Corporate Office Info.They have two grown children and two grandsons. Bob and his wife, Kelly, are members of the Texas A&M University Legacy Society and are active in charitable organizations, including Cross Timbers Community Church, Compassion International, SOS International, and the Metropolitan Opera. He is the recipient of both the Texas A&M University Computer Science Distinguished Former Student and the Mays Business School Outstanding Alumni Awards.īeyond Southwest, Bob serves on the board of directors for ShiftKey and is a member of the board of trustees of the Southwestern Medical Foundation and Airlink Governors Council. Bob has served the university in many capacities, including the Mays Business School Dean's Advisory Board, and serves as Chair of the Board of the Association of Former Students (2023). Bob is a passionate advocate of "The Southwest Way," which refers to the Company's core values and People-centric Culture.īob is a proud former student of Texas A&M University, having earned an undergraduate degree in computer science and a master's degree in business administration. During the global pandemic in 2020, Bob led Company efforts around voluntary retirement and leave programs that were critical to avoiding pay cuts, layoffs, and furloughs and maintaining Southwest's record of never having a single layoff in the airline's 50-year history. Bob has been responsible for the delivery of many key Company initiatives, including executive oversight for development of the e-commerce platform, the revamp of the Rapid Rewards® loyalty program in 2011, the $3.2B acquisition and integration of AirTran Airways, the comprehensive "Heart" brand refresh in 2014, significant domestic and international network expansion, and the 2017 switch to a new reservations system. Southwest Airlines has been named one of Glassdoor's Best Places to work for 14 consecutive years-an unmatched feat.ĭuring his more than three decades at Southwest, the airline grew from a regional presence with around 7,000 People and 90 airplanes to a beloved national brand with more 71,000 People and more than 126 million Customers carried in 2022. Key responsibilities include all internal and external communications, all hiring and training, giving all Employees the opportunity for personal and professional growth, the quality and depth of leadership throughout the Company, and ensuring an environment where everyone belongs. Bob also has dotted line oversight of the Enterprise Risk Management function. Until assuming the CEO role in February 2021, Bob served as Southwest Airlines' Executive Vice President Corporate Services, providing Executive Leadership for Southwest's world-renowned People and Culture, training at Southwest Airlines University, Diversity, Equity, & Inclusion efforts, and Communications & Outreach Teams. Bob also served as the President of AirTran Airways during the successful integration. Bob has held 15 different positions at Southwest, including leadership roles in the areas of Finance, Planning, Procurement, Fuel, Facilities, Technology, Corporate Strategy, and as Chief Commercial Officer. Bob is a 35-year Southwest veteran and began his career as a programmer in Technology. Bob Jordan President & Chief Executive Officer Southwest Airlinesīob Jordan serves as President & Chief Executive Officer at Southwest Airlines.
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